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  1. Applications Support Analyst

    Blue Wave is seeking a Software Support Engineer for our Chelmsford client to provide support to external clients. You will be primarily supporting our client’s proprietary healthcare product to troubleshoot and resolve issues. Responsibilities: Troubleshoot problems reported by customers and help solve technical issues Answer questions from customers and prospective customers about the features and capabilities of our solutions Develop customer-facing documentation for our solutions on an as ...

  2. Product Support Specialist

      ~~ Interactive Data Corporation is a trusted leader in financial information. Thousands of financial institutions and active traders, as well as hundreds of software and service providers, subscribe to our fixed income evaluations, reference data, real-time market data, trading infrastructure services, fixed income analytics, desktop solutions and web-based solutions. Interactive Data's offerings support clients around the world with mission-critical functions, including portfolio valuation, ...

  3. Part Time Level 1 Support (3rd Shift) 5439

    Our client is seeking a level 1 support professional for an ongoing assignment in Lowell, MA. This is a 3rd shift position working 16 hours per week initially, with the opportunity to grab additional shifts. This role also offers an opportunity to become a permanent, full-time employee.  The initial shifts will be on Friday and Saturdays from 11PM to 7AM. The selected candidate will report to the support manager and be responsible for: -- network drives -- run processes -- break/fix

  4. Desktop Support Technician

    Job #759: Job Title:  Desktop Support Technician Location:  Mansfield, MA (30 Minutes from Boston) Duration:  12 Months + Rate:  $16-21/HR 1099/CTC or $13-18/HR W-2 (Depending on experience.) Start Date:  04/29/14 Description:  - Provides phone desktop support/consulting services and problem resolution.  - Interfaces with other support groups and/or suppliers to resolve problems. - Troubleshoots routine to moderately complex desktop problems.  - Completes special projects and performs other duties ...

  5. IT Support Technician (2215)

    We are currently seeking an IT Support Technician for a 1+ year contract in Weston: SUMMARY Standard day-to-day desktop support in a corporate environment. Installation/maintenance/troubleshooting of hardware/software/peripherals REQUIRED QUALIFICATIONS 3-5 years of experience providing on-site desktop support in a fast paced corporate environment Ability to work both in a team and independently Excellent verbal and written communication skills are required EDUCATION Related technical degree and ...

  6. Desktop Support Technician (2206)

    We are currently seeking a Desktop Support Technician for a 1+ year contract in Mansfield: SUMMARY • Standard day-to-day IT Support in a corporate environment • Installation/maintenance/troubleshooting of computer hardware/software/peripherals REQUIRED QUALIFICATIONS • Entry-level: 0-2 years of experience providing on-site desktop support in an enterprise-level corporate environment EDUCATION Related technical degree and/or certifications a plus ADDITIONAL REQUIREMENTS/INFO Candidates must ...

  7. Senior Technical Support Engineer

     Innosoft Solutions is looking for an experienced Senior Technical Support Engineer for our client in Lowell, MA.  This is a full-time direct placement opportunity.    The successful candidate will help support the customer base as well as development team. This is not a position where you are only taking customer calls and assigning them to others; you will be working with the engineering team to troubleshoot and resolve the issues. Please review the requirement below.  If you believe you are a fit ...

  8. Support Services Engineer-paid relo to Morristown, TN-fzsmar

    We are looking for someone with a BSME or BSIE with experience in manufacturing technical support. Primary functions of the Support Services Engineer is to ensure that measurement methods and systems are accurate, efficient, and satisfy the measurement requirements based on engineering standards. Program and Troubleshoot Measurement Equipment including: Scanning CMMs, Roughness Gauges, Contour Systems, and Form Measurement Systems. Develop and Improve Measurement Methods. Select and Implement ...

  9. Customer Support Analyst

    Answers inbound calls from customers under contract with hard/software issues. Delivers a high quality and consistently positive customer experience using required standards. This includes gathering the needed information from the customer and/or the Field Engineer in order to determine entitlement of the customer. The person will enter all necessary information into Fieldpoint and notifying the Field Engineer about the customer issue. Responsibility for ownership of the call until completion. ...

  10. Salesforce Support Analyst

    $75/hr 5 MONTHS Develop solutions to address business requirements and issues on Salesforce CRM solution as part of the monthly release cycle and for the new initiatives. The successful applicant will also be responsible for day-to-day administration and end-user support, and will have opportunity to further learn and build the knowledge and experience around the Salesforce.com release management practices in a financial services environment. The role will report to the regional CRM Analytics ...

  11. Tech Support, Senior

    Part of our 24/7 customer support center Responsible for resolving Internal & Customer support requests and inquiries. Remote and on-site troubleshooting of software applications and hardware Provide rapid resolution to technical issues Leverage support of other members of the tech support team as needed Communicate status and resolution of issues Update help desk requests in a timely manner On rotation for “on-call” duties to respond to 24/7 customers Skilled with Oracle / SQL Bachelor ...

  12. Citrix Technical Support Engineer

    Responsibilities for this position include:  Provide in-house technical support to IntraSystems’ customer base on the suite of Citrix products and underlying Microsoft OS. Respond to customers within designated Service Level Agreement (SLA).  Provide first tier technical support of IntraSystems customer’s systems. Determine the root cause of problems and bring final resolution  Work with internal and external resources as needed (customers, IntraSystems’ teams, vendors, etc.) in troubleshooting and ...

  13. Customer Support Representative/ Junior Engineer

     Responsibilities for this position include: •    First level triage for incoming support incidents via phone and email •    Customer service for Engineering Support Department •    Track customer's support tickets and escalate to lead engineers or management, as necessary •    Manage update process for customer critical issues •    Administration of all customer support agreements and assignments, including tracking and following up on signed agreements received from sales representatives/customers ...

  14. Business Loan home based ISO - Fully Supported

     I am seeking the right individuals not just anyone.  You must be phone savvy and love to talk to people! About the Job Focus Business Capital, is a rapidly growing merchant loan company looking to include the next group of individuals with the continued application of our successful plan. With over a decade of direct marketing experience we have the system in place as well as the support to succeed at the ready. Not to mention we like to make it all fun.  Our outside independent sales office ...

  15. Tech Support Analyst - Waltham, MA * 34964

    Tech Support Analyst - Waltham, MA * 34964 Summary: Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components. Major Job Duties: Test and image desktops and laptops. Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware. Assist Corporate Desk Side Support technicians with large IMAC’s. Assure that all tickets requiring follow up work and/or calls receive appropriate ...

  16. Product Support Engineer - Electronics

    Temp-Perm position for a Tech Support Engineer/Technician based out of the Canton, MA area. -Must have a strong background in electronics -Responsible for installing, troubleshooting and repairing product via phone and email support.  Minimal travel to Boston to customer site may be needed. -Strong customer service skills -1-5 years experience

  17. Client Technical Support Specialist

    HelpDesk, Inc. seeks experienced candidates for a position working directly with small/medium business clients to provide direct, client site-based technical support services. Candidates must have at least 5 years experience working with Mac/OS X and Windows systems providing direct customer support. Candidates must have excellent communication, problem-solving skills and be able to work independently. This job requires a willingness to have a high degree of hands-on, client-focused interaction. ...

  18. Service and Support Specialist (362700)

    Please send in your resume to swati at talentfuse dot us Service and Support Specialist (362700) Location: Cambridge, MA Duration: 3 months Contract-to-Hire Job Description: Excellent problem-solving skills and the ability to learn Intuit products. A commitment to personal high standards proven by excellent attendance and the desire and ability to contribute to team and company goals. Detail oriented, the ability to properly document and create customer call notes in a computer system using ...

  19. Technical Support Engineer

    Technical Support Engineer (Foxboro, MA) Do you enjoy solving problems? Are you getting tired of solving the same old problems? Do you want to be challenged to expand your skill set, knowledge and add value? Axeda is the place to be.   Axeda Corporation is at the center of the machine to machine emerging market also known as the internet of things. With over 1.3 million connected devices and more incoming data than twitter, Axeda is the market leader enabling M2M and Internet of Things application ...

  20. IT Support Engineer

     Microtime is a growing IT company that is looking for a new capable team player. http://microtimecomputers.com/ This is a full-time position as an IT Technician. The ideal individual will have previously worked for a Managed Services Provider, IT services company, or in a computer IT support role. This individual will handle tickets as they come in, handle calls, and perform on-site calls as needed. We have offices in Amherst, NH and Bedford, MA.  Primary Duties Include: -Day-to-day support of ...

  21. Technical Support Engineer (PERM)

    PERM Technical Support Engineer Opportunity: Working as part of a growing post-sale technical support team, you will participate in the deployment and support of our system integrators and larger enterprise customers who install our access control, video monitoring systems and 3rd party integrations. You will be responsible for: Responsibilities: Answer live incoming phone calls as well as emails and responding to customer inquiries on the installation, setup, operational programming and ongoing ...

  22. MHV Computer Support Technician (Temporary Position)

     ~~MHV Computer Support Technician Provide technical assistance to end application users. Set up and Install computers and  resolve computer software and hardware problems of users. Answer clients' inquiries in person and via telephone concerning the use of computer hardware and software, standard application software (MS suite, security, virus protection, image management and control), electronic mail.  Has broad familiarity with Microsoft products and windows operating systems, wireless networking, ...

  23. Desktop Support Analyst

    RESPONSIBILITIES: Triage support requests in an efficient and timely   Desktop and Phone support Create and maintain documentation for support solutions and processes Create and maintain instructional documentation for end users Assist with hardware deployments and support REQUIREMENTS: At least 2+ years of desktop/helpdesk experience MCP certification highly desired Proficiency with recent Microsoft desktop Operating Systems and Office Suites Demonstrated ability to successfully ...

  24. Pre-sale & Technical support Engineer

     A growing software company is looking for a talented people with fast learning skills and experience with verity of IT systems administration. This job can be a part-time or full-time position, depending on the experience and interests of the candidate. Job Functions - Provide clients with technical support & services - Leading POCs' processes - Troubleshooting and supporting 2nd and 3rd tier service requests - Systems deployment at client's site (on-site / remotely) - Customers technical training ...