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  1. Support Services Engineer-paid relo to Morristown, TN-fzsmar

    We are looking for someone with a BSME or BSIE with experience in manufacturing technical support. Primary functions of the Support Services Engineer is to ensure that measurement methods and systems are accurate, efficient, and satisfy the measurement requirements based on engineering standards. Program and Troubleshoot Measurement Equipment including: Scanning CMMs, Roughness Gauges, Contour Systems, and Form Measurement Systems. Develop and Improve Measurement Methods. Select and Implement ...

  2. Salesforce Support Analyst

     We are currently seeking a Salesforce Support Analyst to develop solutions to address business requirements and issues on Salesforce CRM solution as part of the monthly release cycle and for the new initiatives. The successful applicant will also be responsible for day-to-day administration and end-user support, and will have opportunity to further learn and build the knowledge and experience around the Salesforce.com release management practices in a financial services environment. The role will ...

  3. Customer Support Analyst

    Answers inbound calls from customers under contract with hard/software issues. Delivers a high quality and consistently positive customer experience using required standards. This includes gathering the needed information from the customer and/or the Field Engineer in order to determine entitlement of the customer. The person will enter all necessary information into Fieldpoint and notifying the Field Engineer about the customer issue. Responsibility for ownership of the call until completion. ...

  4. Salesforce Support Analyst

    $75/hr 5 MONTHS Develop solutions to address business requirements and issues on Salesforce CRM solution as part of the monthly release cycle and for the new initiatives. The successful applicant will also be responsible for day-to-day administration and end-user support, and will have opportunity to further learn and build the knowledge and experience around the Salesforce.com release management practices in a financial services environment. The role will report to the regional CRM Analytics ...

  5. Tech Support, Senior

    Part of our 24/7 customer support center Responsible for resolving Internal & Customer support requests and inquiries. Remote and on-site troubleshooting of software applications and hardware Provide rapid resolution to technical issues Leverage support of other members of the tech support team as needed Communicate status and resolution of issues Update help desk requests in a timely manner On rotation for “on-call” duties to respond to 24/7 customers Skilled with Oracle / SQL Bachelor ...

  6. Senior Support Analyst

        Hello,   My name is Casey and I represent The Fountain Group.  We are a national staffing firm and are currently seeking a Senior Support Analyst for a prominent client of ours.  This position is located in Cambridge, MA. Details for the position are as follows:   Job Description: This position will be part of an application support team that supports function specific applications used in the company’s Research and Development department.. This person will be a key member of the team that ...

  7. Citrix Technical Support Engineer

    Responsibilities for this position include:  Provide in-house technical support to IntraSystems’ customer base on the suite of Citrix products and underlying Microsoft OS. Respond to customers within designated Service Level Agreement (SLA).  Provide first tier technical support of IntraSystems customer’s systems. Determine the root cause of problems and bring final resolution  Work with internal and external resources as needed (customers, IntraSystems’ teams, vendors, etc.) in troubleshooting and ...

  8. Customer Support Representative/ Junior Engineer

     Responsibilities for this position include: •    First level triage for incoming support incidents via phone and email •    Customer service for Engineering Support Department •    Track customer's support tickets and escalate to lead engineers or management, as necessary •    Manage update process for customer critical issues •    Administration of all customer support agreements and assignments, including tracking and following up on signed agreements received from sales representatives/customers ...

  9. Business Loan home based ISO - Fully Supported

     I am seeking the right individuals not just anyone.  You must be phone savvy and love to talk to people! About the Job Focus Business Capital, is a rapidly growing merchant loan company looking to include the next group of individuals with the continued application of our successful plan. With over a decade of direct marketing experience we have the system in place as well as the support to succeed at the ready. Not to mention we like to make it all fun.  Our outside independent sales office ...

  10. Tech Support Analyst - Waltham, MA * 34964

    Tech Support Analyst - Waltham, MA * 34964 Summary: Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components. Major Job Duties: Test and image desktops and laptops. Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware. Assist Corporate Desk Side Support technicians with large IMAC’s. Assure that all tickets requiring follow up work and/or calls receive appropriate ...

  11. Product Support Engineer - Electronics

    Temp-Perm position for a Tech Support Engineer/Technician based out of the Canton, MA area. -Must have a strong background in electronics -Responsible for installing, troubleshooting and repairing product via phone and email support.  Minimal travel to Boston to customer site may be needed. -Strong customer service skills -1-5 years experience

  12. Client Technical Support Specialist

    HelpDesk, Inc. seeks experienced candidates for a position working directly with small/medium business clients to provide direct, client site-based technical support services. Candidates must have at least 5 years experience working with Mac/OS X and Windows systems providing direct customer support. Candidates must have excellent communication, problem-solving skills and be able to work independently. This job requires a willingness to have a high degree of hands-on, client-focused interaction. ...

  13. Service and Support Specialist (362700)

    Please send in your resume to swati at talentfuse dot us Service and Support Specialist (362700) Location: Cambridge, MA Duration: 3 months Contract-to-Hire Job Description: Excellent problem-solving skills and the ability to learn Intuit products. A commitment to personal high standards proven by excellent attendance and the desire and ability to contribute to team and company goals. Detail oriented, the ability to properly document and create customer call notes in a computer system using ...

  14. Technical Support Engineer

    Technical Support Engineer (Foxboro, MA) Do you enjoy solving problems? Are you getting tired of solving the same old problems? Do you want to be challenged to expand your skill set, knowledge and add value? Axeda is the place to be.   Axeda Corporation is at the center of the machine to machine emerging market also known as the internet of things. With over 1.3 million connected devices and more incoming data than twitter, Axeda is the market leader enabling M2M and Internet of Things application ...

  15. IT Support Engineer

     Microtime is a growing IT company that is looking for a new capable team player. http://microtimecomputers.com/ This is a full-time position as an IT Technician. The ideal individual will have previously worked for a Managed Services Provider, IT services company, or in a computer IT support role. This individual will handle tickets as they come in, handle calls, and perform on-site calls as needed. We have offices in Amherst, NH and Bedford, MA.  Primary Duties Include: -Day-to-day support of ...

  16. Technical Support Engineer (PERM)

    PERM Technical Support Engineer Opportunity: Working as part of a growing post-sale technical support team, you will participate in the deployment and support of our system integrators and larger enterprise customers who install our access control, video monitoring systems and 3rd party integrations. You will be responsible for: Responsibilities: Answer live incoming phone calls as well as emails and responding to customer inquiries on the installation, setup, operational programming and ongoing ...

  17. MHV Computer Support Technician (Temporary Position)

     ~~MHV Computer Support Technician Provide technical assistance to end application users. Set up and Install computers and  resolve computer software and hardware problems of users. Answer clients' inquiries in person and via telephone concerning the use of computer hardware and software, standard application software (MS suite, security, virus protection, image management and control), electronic mail.  Has broad familiarity with Microsoft products and windows operating systems, wireless networking, ...

  18. Desktop Support Analyst

    RESPONSIBILITIES: Triage support requests in an efficient and timely   Desktop and Phone support Create and maintain documentation for support solutions and processes Create and maintain instructional documentation for end users Assist with hardware deployments and support REQUIREMENTS: At least 2+ years of desktop/helpdesk experience MCP certification highly desired Proficiency with recent Microsoft desktop Operating Systems and Office Suites Demonstrated ability to successfully ...

  19. Pre-sale & Technical support Engineer

     A growing software company is looking for a talented people with fast learning skills and experience with verity of IT systems administration. This job can be a part-time or full-time position, depending on the experience and interests of the candidate. Job Functions - Provide clients with technical support & services - Leading POCs' processes - Troubleshooting and supporting 2nd and 3rd tier service requests - Systems deployment at client's site (on-site / remotely) - Customers technical training ...

  20. Technical Sales Support

      Do you have experience with electronics repair?  Excellent Technical/customer service skills and the ability to write clear and concise technical responses?  If yes, keep reading...the below position may be of interest. JOB SUMMARY:  Under general supervision, provides responsive and competent technical support to customers in the areas of product features, installation and use. JOB FUNCTION:  Take phone calls from customers to answer technical questions related to product function, ...

  21. System Administrator/Desktop Support

    Description We are currently accepting candidates for a permanent Desktop Support/System Administrator role in the Norwood, MA area. The ideal candidate for this position will have 3-5 years experience in desktop support positions and some experience in Systems Administration.   Systems Administrator Principal Responsibilities and Duties Include: • Candidate must have experience with networking TCP\IP DNS SMTP • Must have knowledge of Terminal server infrastructure • SNMP monitoring • Network ...

  22. Technical Support Supervisor

    AIRMAR TECHNOLOGY CORPORATION, is a world leader in innovation design and manufacturing of ultrasonic transducers is recruiting! Supervises and coordinates daily activities of direct reports engaged in providing technical support to Airmar customers. Provide troubleshooting and technical support via telephone and email to customers.  Advises customers regarding technical questions related to product function, performance, installation and proper use. Guide customers to troubleshoot and/or ...

  23. Tier 1 Support

      Tier 1 Technician Job Description   American Personnel has teamed with one of New England's fastest growing companies in order to fill a Tier 1 Support role. The qualified Tier 1 Support Representative will have excellent customer service skills and have prior experience taking high volume calls. Qualified Tier 1 Support Representative should apply and wait to be contacted.   Duties and Responsibilities: Remotely troubleshoot all customer technical issues Professionally and accurately ...

  24. Technical Support Engineer

    Technical Support Engineer Join a growing team of experts providing cutting edge technology solutions employing a Follow the Sun support strategy. This is a highly-visible, high-impact position, key in maintaining highest levels of customer satisfaction. Opportunities to train, mentor, and participate in continual training and personal improvement will arise as the candidate develops their skills. Candidate must be willing to take on new challenges. Casa Systems, Inc. is seeks to hire Technical ...