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  1. Desktop Support Analyst

    RESPONSIBILITIES: Triage support requests in an efficient and timely Desktop and Phone support Create and maintain documentation for support solutions and processes Create and maintain instructional documentation for end users Assist with hardware deployments and support REQUIREMENTS: At least 2+ years of desktop/helpdesk experience MCP certification highly desired Proficiency with recent Microsoft desktop Operating Systems and Office Suites Demonstrated ability to successfully ...

  2. Technical Support Engineer

    Technical Support Engineer This role is based within our Service Delivery team here at Mimecast.  We’re looking for an exceptional person with a solid technical background and sharp troubleshooting skills to provide support for the Mimecast Platform to IT Administrators. Are you… • Looking to help solve problems, in a fast-paced cutting edge technology environment? • Someone that wants to work with customers? • Always thriving to improve everything you do? • Someone who takes pride in scaling ...

  3. Application Support Engineer

    Our client provides enterprise level software to laboratories in the medical, bio-technology and similar industries. This is robust role where you will learn the product at all levels and have exceeding paths for advancement and development of your skills. The Position Role: Application Support Engineer Work closely with support staff, including pooling resources so as to balance the support workload between and increase responsiveness to customers. Test and apply new installations, upgrades ...

  4. IT Support

    Two permanent positions with a company in Boston, MA - commutable via public transportation 1. Desktop Support Analyst 2. Helpdesk Analyst (primarily phone support) Experience troubleshooting both Mac and PC Experience with Active Directory Experience with imaging/ghosting (they use Casper). Experience with Office 365 (they will be switching to the CLOUD soon). Any experience with AV Support and/or meeting set up would be a PLUS Troubleshooting passwords, printers, drivers Must be ok with ...

  5. Customer Technical Support Analyst

    The Liaison Technical Support team is responsible for fielding Level 2 (i.e. non-customer-service, technical in nature) support issues from our primary web-based products, and coordinating the development of software fixes. The Support Analyst role will be interacting with internal and external clients, replicating and troubleshooting reported issues and coordinating tasks and fixes with local and overseas development and quality assurance teams. Accountabilities Responding and following up with ...

  6. Jr Support Engineer: Application Security

    Jr Application Security Support Engineer - 60k-max - These are Junior roles. Apps sec not needed - It’s a tech support guy basically with a bit more. Seeking a motivated and energetic individual who thrives on working with customers to resolve complex technical issues. The Application Security Support Engineer will focus on supporting customers who integrate their application security-related processes Requirements: • 4 year college education in Computer Science, Engineering or related field, or ...

  7. Jr Support Engineer: Application Security

    Jr Application Security Support Engineer - 60k-max - These are Junior roles. Apps sec not needed - It’s a tech support guy basically with a bit more. Seeking a motivated and energetic individual who thrives on working with customers to resolve complex technical issues. The Application Security Support Engineer will focus on supporting customers who integrate their application security-related processes Requirements: • 4 year college education in Computer Science, Engineering or related field, or ...

  8. Jr Support Engineer: Application Security

    Jr Application Security Support Engineer - 60k-max - These are Junior roles. Apps sec not needed - It’s a tech support guy basically with a bit more. Seeking a motivated and energetic individual who thrives on working with customers to resolve complex technical issues. The Application Security Support Engineer will focus on supporting customers who integrate their application security-related processes Requirements: • 4 year college education in Computer Science, Engineering or related field, or ...

  9. Senior Technical Support Engineer-IBM

    Position Summary: The Senior Technical Support Engineer (STSE) serves the organization as a subject matter expert providing the highest level of technical support on products and services to field engineers and customers. STSE’s serve as subject matter experts for the PPT organization and are highly proficient in their abilities related to multiple and specific platforms: they have an overall strong understanding of networking along with knowledge of OEM and industry specific tools and techniques. ...

  10. IT Support Coordinator

    Title: IT Support Coordinator Status: Full-Time professional position Reports: Director, IT Service Delivery Location: Lowell, MA Love learning and travel? Come work for Road Scholar. We’re the not-for-profit leader in educational travel for adults. About Us • We’re a not-for-profit organization with a mission to inspire adults to learn, discover and travel • Founded in 1975, we are headquartered in Boston and have offices throughout the United States and in the United Kingdom • Every year, 100,000 ...

  11. Desktop Support Specialist - Job #6026

    The Desktop Support Specialist (Contractor) is responsible for supporting the end-user and laboratory desktop computer environments, including but not limited to desktops, laptops, lab instrumentation PCs, mobile phones and tablets, VoIP phones, business applications-services, and conference rooms. The candidate will have expertise in various end-user technologies and independently familiarizes and educates her/himself on new technologies, methods and processes that improve IT support and delivery. ...

  12. Jr Support Engineer: Application Security

    Jr Application Security Support Engineer - 60k-max - These are Junior roles. Apps sec not needed - It’s a tech support guy basically with a bit more. Seeking a motivated and energetic individual who thrives on working with customers to resolve complex technical issues. The Application Security Support Engineer will focus on supporting customers who integrate their application security-related processes Requirements: • 4 year college education in Computer Science, Engineering or related field, or ...

  13. IT Support Specialist / Entrepreneur

    IT Support Specialist / Entrepreneur A local managed services business is currently seeking the ideal candidate to join them as a technical resource, general manager and eventual equity partner (paid hourly on a 1099.) The position will start as part-time 1099 and move to a full-time employee. Are you interested in building a managed services practice and profiting from its growth?  Are you a break-fix IT provider that is currently under-utilized but wants to move to a recurring revenue model? ...

  14. Customer Support: Escalation Engineer/API integration

    API and Application Security Escalation Engineer – Burlington MA Interview process.   Phone then in person Job Type:          Full Time Location:           HQ - Burlington, MA Department:      Customer Support Category:          Customer Services Salary:             Commensurate With Experience Benefits:            Full Benefits   Job Description Seeking a motivated and energetic individual who thrives on working with APIs to create customized integration solutions.   The API and ...

  15. Tech Support, Senior

    Part of our 24/7 customer support center Responsible for resolving Internal & Customer support requests and inquiries. Remote and on-site troubleshooting of software applications and hardware Provide rapid resolution to technical issues Leverage support of other members of the tech support team as needed Communicate status and resolution of issues Update help desk requests in a timely manner On rotation for “on-call” duties to respond to 24/7 customers Skilled with Oracle / SQL Bachelor ...

  16. Level II Technical Support Specialist

    Level II Technical Support Specialist Type: Permanent Full-time Salary/Pay: Commensurate with experience GENERAL SUMMARY: The Level II Technical Support Specialist is responsible for managing and maintaining our end client’s networks. Ensuring client satisfaction and quieting their networks are essential in this position. Essential Duties and Responsibilities: The Level III Network Engineer and Support Specialist position is a key contributor in the success of managing our client’s networks. ...

  17. Helpdesk  Support  Blackberry;  iPad  technologies

    $16/hr *must have 1-3 years of experience in supporting BlackBerry and iPhone/iPad technologies *Must be familiar with help desk ticketing systems and work item queue management *1-3 years of experience providing technical support in an office environment *Able to manage multiple tasks simultaneously Strong communication skills (written, verbal, telephone) *Comfortable communicating technical solutions to non-technical individuals *Financial/Banking domain Interprets, evaluates and resolves, if ...

  18. IT Help Desk Support Specialist

    About the IT Help Desk Support Specialist job: We are looking for individuals who have a passion for learning new technologies, enjoy working with like-minded peers, can communicate professionally and possess technical proficiencies throughout the IT spectrum. As an in house IT Help Desk Support Specialist you will be responsible for a complex set of client environments. This includes both forward thinking proactive work, reactive support and network administration work. The ideal candidate will have ...