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  1. Technical Support Engineer

    Technical Support Engineer This role is based within our Service Delivery team here at Mimecast. We’re looking for an exceptional person with a solid technical background and sharp troubleshooting skills to provide support for the Mimecast Platform to IT Administrators. Competitive salary to include a full benefits package. Are you… • Looking to help solve problems, in a fast-paced cutting edge technology environment? • Someone that wants to work with customers? • Always thriving to improve ...

  2. Help Desk Support Financial Services Mobile Devices ITIL

    Financial Services Company in Boston.   MUST have recent experience in a large financial services environment. A stable work history is required. Keys to this Position 1. A strong, very professional Desktop Support person. This individual will support the Investor team so they must have outstanding customer service skills.   2. Must be hands on with the following technologies: Microsoft Office Suite 2010, Windows 7 Operating System, Mobile platforms (iPhones, iPads, etc.), Avaya phone system, ...

  3. Information Systems / IT Support Specialist Boston

    Information Systems / IT Support Specialist Boston JOB DESCRIPTION: Install PC hardware and peripheral components such as workstations, monitors, keyboards, printers, and copiers Perform desktop and application support, and update service call status as required Replace defective or inadequate software and hardware Load specified Microsoft and Vendor software packages on machines Perform Network Administration procedures and implementations as needed on servers and switches Responds to ...

  4. Desktop Support Analyst

    LOCAL CANDIDATES ONLY PLEASEOur client is looking for a Desktop Support Analyst to join its IT Services Team.  You will perform the following duties and responsibilities:Provide subject-matter expertise on Windows and Mac OS X to our user community.Troubleshoot hardware, software, and networking issues on laptops and desktops.Administer tier-2/3 support tickets and handle escalations from the help desk.Support users both in person and by phone.Assorted project work including maintaining and ...

  5. Principal Customer Support Engineer 6322

    We are seeking a Principal Customer Support Engineer to provide remote technical support to customers, partners, and resellers. This is a very dynamic role where you will be providing escalation support, collaborating with colleagues, interfacing with engineering, and leading and contributing to ongoing projects focused on support tools, knowledge management, and more. Responsibilities • Provide remote technical product support to customers and partners using our client's product solutions. Use ...

  6. Marketing Support Administrator

    The Marketing Support Administrator is responsible for maintaining for administrative support for the Marketing Team. Other duties may be assigned. ·         Assisting with PowerPoint presentations ·         Performing data entry ·         Communicating with external vendors. ·         Conduct marketing research, filter leads and information requests from websites, review contracts and process vendor invoices. ·         Excellent writing, interpersonal and oral communications skills. ·         ...

  7. Technical Customer Support - Mobile Software

      Modo Labs is looking for an organized, smart, and creative person to join our team as a Customer Support Specialist. This is a key role in our Client Services organization where you can learn a ton about mobile and help make a real difference every day for our great customers.   The customer support specialist is a point person for assisting our existing clients – universities, companies, and hospitals - as they use our Kurogo mobile platform and its suite of software solutions. You will help ...

  8. Tech Support Specialist

    Our client, a growing SaaS company is looking to hire a Desktop Support Specialist / System Admin. This would be an ideal position for someone looking for fast-paced, hands-on experience in a critical role with an opportunity for growth. Primary Responsibilities: • Support and troubleshoot Windows 7 and 8 laptops and desktops, Outlook 2007/2010, archives, virus/spyware, local/network printers • Support and troubleshoot mobile and wireless devices, VPN access management, setup and configure new ...

  9. Desktop Support Analyst

    RESPONSIBILITIES: Triage support requests in an efficient and timely Desktop and Phone support Create and maintain documentation for support solutions and processes Create and maintain instructional documentation for end users Assist with hardware deployments and support REQUIREMENTS: At least 2+ years of desktop/helpdesk experience MCP certification highly desired Proficiency with recent Microsoft desktop Operating Systems and Office Suites Demonstrated ability to successfully ...

  10. IT Support

    Two permanent positions with a company in Boston, MA - commutable via public transportation 1. Desktop Support Analyst 2. Helpdesk Analyst (primarily phone support) Experience troubleshooting both Mac and PC Experience with Active Directory Experience with imaging/ghosting (they use Casper). Experience with Office 365 (they will be switching to the CLOUD soon). Any experience with AV Support and/or meeting set up would be a PLUS Troubleshooting passwords, printers, drivers Must be ok with ...

  11. Customer Technical Support Analyst

    The Liaison Technical Support team is responsible for fielding Level 2 (i.e. non-customer-service, technical in nature) support issues from our primary web-based products, and coordinating the development of software fixes. The Support Analyst role will be interacting with internal and external clients, replicating and troubleshooting reported issues and coordinating tasks and fixes with local and overseas development and quality assurance teams. Accountabilities Responding and following up with ...

  12. Jr Support Engineer: Application Security

    Jr Application Security Support Engineer - 60k-max - These are Junior roles. Apps sec not needed - It’s a tech support guy basically with a bit more. Seeking a motivated and energetic individual who thrives on working with customers to resolve complex technical issues. The Application Security Support Engineer will focus on supporting customers who integrate their application security-related processes Requirements: • 4 year college education in Computer Science, Engineering or related field, or ...

  13. Jr Support Engineer: Application Security

    Jr Application Security Support Engineer - 60k-max - These are Junior roles. Apps sec not needed - It’s a tech support guy basically with a bit more. Seeking a motivated and energetic individual who thrives on working with customers to resolve complex technical issues. The Application Security Support Engineer will focus on supporting customers who integrate their application security-related processes Requirements: • 4 year college education in Computer Science, Engineering or related field, or ...

  14. Jr Support Engineer: Application Security

    Jr Application Security Support Engineer - 60k-max - These are Junior roles. Apps sec not needed - It’s a tech support guy basically with a bit more. Seeking a motivated and energetic individual who thrives on working with customers to resolve complex technical issues. The Application Security Support Engineer will focus on supporting customers who integrate their application security-related processes Requirements: • 4 year college education in Computer Science, Engineering or related field, or ...