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  1. Senior Technical Support Engineer

     Innosoft Solutions is looking for an experienced Senior Technical Support Engineer for our client in Lowell, MA.  This is a full-time direct placement opportunity.    The successful candidate will help support the customer base as well as development team. This is not a position where you are only taking customer calls and assigning them to others; you will be working with the engineering team to troubleshoot and resolve the issues. Please review the requirement below.  If you believe you are a fit ...

  2. Tech Support, Senior

    Part of our 24/7 customer support center Responsible for resolving Internal & Customer support requests and inquiries. Remote and on-site troubleshooting of software applications and hardware Provide rapid resolution to technical issues Leverage support of other members of the tech support team as needed Communicate status and resolution of issues Update help desk requests in a timely manner On rotation for “on-call” duties to respond to 24/7 customers Skilled with Oracle / SQL Bachelor ...

  3. Senior Support Analyst

        Hello,   My name is Casey and I represent The Fountain Group.  We are a national staffing firm and are currently seeking a Senior Support Analyst for a prominent client of ours.  This position is located in Cambridge, MA. Details for the position are as follows:   Job Description: This position will be part of an application support team that supports function specific applications used in the company’s Research and Development department.. This person will be a key member of the team that ...

  4. Citrix Technical Support Engineer

    Responsibilities for this position include:  Provide in-house technical support to IntraSystems’ customer base on the suite of Citrix products and underlying Microsoft OS. Respond to customers within designated Service Level Agreement (SLA).  Provide first tier technical support of IntraSystems customer’s systems. Determine the root cause of problems and bring final resolution  Work with internal and external resources as needed (customers, IntraSystems’ teams, vendors, etc.) in troubleshooting and ...

  5. Customer Support Representative/ Junior Engineer

     Responsibilities for this position include: •    First level triage for incoming support incidents via phone and email •    Customer service for Engineering Support Department •    Track customer's support tickets and escalate to lead engineers or management, as necessary •    Manage update process for customer critical issues •    Administration of all customer support agreements and assignments, including tracking and following up on signed agreements received from sales representatives/customers ...

  6. Tech Support Analyst - Waltham, MA * 34964

    Tech Support Analyst - Waltham, MA * 34964 Summary: Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components. Major Job Duties: Test and image desktops and laptops. Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware. Assist Corporate Desk Side Support technicians with large IMAC’s. Assure that all tickets requiring follow up work and/or calls receive appropriate ...

  7. Client Technical Support Specialist

    HelpDesk, Inc. seeks experienced candidates for a position working directly with small/medium business clients to provide direct, client site-based technical support services. Candidates must have at least 5 years experience working with Mac/OS X and Windows systems providing direct customer support. Candidates must have excellent communication, problem-solving skills and be able to work independently. This job requires a willingness to have a high degree of hands-on, client-focused interaction. ...

  8. Service and Support Specialist (362700)

    Please send in your resume to swati at talentfuse dot us Service and Support Specialist (362700) Location: Cambridge, MA Duration: 3 months Contract-to-Hire Job Description: Excellent problem-solving skills and the ability to learn Intuit products. A commitment to personal high standards proven by excellent attendance and the desire and ability to contribute to team and company goals. Detail oriented, the ability to properly document and create customer call notes in a computer system using ...

  9. Technical Support Engineer

    Technical Support Engineer (Foxboro, MA) Do you enjoy solving problems? Are you getting tired of solving the same old problems? Do you want to be challenged to expand your skill set, knowledge and add value? Axeda is the place to be.   Axeda Corporation is at the center of the machine to machine emerging market also known as the internet of things. With over 1.3 million connected devices and more incoming data than twitter, Axeda is the market leader enabling M2M and Internet of Things application ...

  10. IT Support Engineer

     Microtime is a growing IT company that is looking for a new capable team player. http://microtimecomputers.com/ This is a full-time position as an IT Technician. The ideal individual will have previously worked for a Managed Services Provider, IT services company, or in a computer IT support role. This individual will handle tickets as they come in, handle calls, and perform on-site calls as needed. We have offices in Amherst, NH and Bedford, MA.  Primary Duties Include: -Day-to-day support of ...

  11. Technical Support Engineer (PERM)

    PERM Technical Support Engineer Opportunity: Working as part of a growing post-sale technical support team, you will participate in the deployment and support of our system integrators and larger enterprise customers who install our access control, video monitoring systems and 3rd party integrations. You will be responsible for: Responsibilities: Answer live incoming phone calls as well as emails and responding to customer inquiries on the installation, setup, operational programming and ongoing ...

  12. MHV Computer Support Technician (Temporary Position)

     ~~MHV Computer Support Technician Provide technical assistance to end application users. Set up and Install computers and  resolve computer software and hardware problems of users. Answer clients' inquiries in person and via telephone concerning the use of computer hardware and software, standard application software (MS suite, security, virus protection, image management and control), electronic mail.  Has broad familiarity with Microsoft products and windows operating systems, wireless networking, ...

  13. Desktop Support Analyst

    RESPONSIBILITIES: Triage support requests in an efficient and timely   Desktop and Phone support Create and maintain documentation for support solutions and processes Create and maintain instructional documentation for end users Assist with hardware deployments and support REQUIREMENTS: At least 2+ years of desktop/helpdesk experience MCP certification highly desired Proficiency with recent Microsoft desktop Operating Systems and Office Suites Demonstrated ability to successfully ...

  14. Pre-sale & Technical support Engineer

     A growing software company is looking for a talented people with fast learning skills and experience with verity of IT systems administration. This job can be a part-time or full-time position, depending on the experience and interests of the candidate. Job Functions - Provide clients with technical support & services - Leading POCs' processes - Troubleshooting and supporting 2nd and 3rd tier service requests - Systems deployment at client's site (on-site / remotely) - Customers technical training ...

  15. System Administrator/Desktop Support

    Description We are currently accepting candidates for a permanent Desktop Support/System Administrator role in the Norwood, MA area. The ideal candidate for this position will have 3-5 years experience in desktop support positions and some experience in Systems Administration.   Systems Administrator Principal Responsibilities and Duties Include: • Candidate must have experience with networking TCP\IP DNS SMTP • Must have knowledge of Terminal server infrastructure • SNMP monitoring • Network ...

  16. IT Support Engineer

     Microtime is a growing IT company that is looking for a new capable team player. http://microtimecomputers.com/ This is a full-time position as an IT Technician. The ideal individual will have previously worked for a Managed Services Provider, IT services company, or in a computer IT support role. This individual will handle tickets as they come in, handle calls, and perform on-site calls as needed. We have offices in Amherst, NH and Bedford, MA.  Primary Duties Include: -Day-to-day support of ...

  17. IT Support Engineer

     Microtime is a growing IT company that is looking for a new capable team player. http://microtimecomputers.com/ This is a full-time position as an IT Technician. The ideal individual will have previously worked for a Managed Services Provider, IT services company, or in a computer IT support role. This individual will handle tickets as they come in, handle calls, and perform on-site calls as needed. We have offices in Amherst, NH and Bedford, MA.  Primary Duties Include: -Day-to-day support of ...

  18. Technical Support III

    Duration: Full time position Work location: Boston, MA   Job Description: We're looking for a Technical Support Analyst III that is primarily responsible for the efficient and accurate support and maintenance of systems and applications used at Company Bank. This role is part of the field services team which focuses on the direct face-to-face interaction with the business and delivery of technical solutions for all production systems bank-wide. This is a hands-on role, responsible for ...

  19. Technical Support Engineer

    Technical Support Engineer   WHY CLOUDLOCK? At CloudLock, we’re building the world’s leading and most innovative Security-as-a-Service offering for the cloud. CloudLock is the leading enterprise-class security solution on the market, and is already being used by the largest Google Apps customers in the world. We’re a small, highly motivated team headquartered in Waltham, Massachusetts with remote offices in London and Israel. The cloud is our passion (no servers allowed) and cloud security is our ...

  20. Mobile Support Engineer

      Our Cambridge, MA client is transforming the enterprise mobility market with their enterprise mobile application platform.  This client is in need of a Mobile Support Engineer to provide customers with complete satisfaction.  You should expect a startup culture, with a focus on dominating the mobile infrastructure market.  The Mobile Support Engineer will take ownership of customer issues and drive them to a resolution by providing the customer with a closed-loop experience that involves clearly ...

  21. Technical Support Analyst

    GoAhead Solutions has an immediate need for a Technical Support Analyst III in Boston, MA. This would be a full-time opportunity. Job Description: -The Technical Support Analyst III is primarily responsible for the efficient and accurate support and maintenance of systems and applications used at Company Bank. This role is part of the field services team which focuses on the direct face-to-face interaction with the business and delivery of technical solutions for all production systems bank-wide. ...

  22. Senior Support Engineering - CCDP

      Length of Engagement: Direct Hire Must have US Citizenship Location: Flexible, Open to candidates located in other Northeast states. Work from home, up to 50% travel could be required to client sites, trade shows, etc. Minimal International could be required. Position Description: Sales Engineering support a. Technical presentations and demonstrations to customers b. Analyze requirements, produce engineering designs, estimate time resourcing, create Statements of Work, BOMs and proposal ...

  23. Customer Support Engineer

    Rave Mobile Safety is looking for a fast-learner who will provide outstanding customer service and support, including, but not limited to, resolving Tier I support issues through resolution and educating users about how to get the most out of our products. Customer Service Engineer Job Duties: Become subject matter expert in use of available products Resolve product or service problems, in writing or verbally, by clarifying the customer's submissions; determining the cause of the problem; ...

  24. informatics support engineer - job #: 13-01310

    our client in cambridge, MA is looking for an informatics support engineer. This is a long term consulting position. If interested, please apply to this ad Job #: 13-01310 Job Title: informatics support engineer This position is part of an application support team and will be primarily supporting the scientific applications in Research (supporting informatics applications). Common duties include client-server application installations, upgrades, monitoring, and troubleshooting. This position ...