· Respond to requests for technical assistance via phone, email or in person (remotely or on-site).
· Diagnose software issues and recommend the appropriate solution.
· Analyze problems, answer questions and provide training related to the software.
· Identify and test workarounds for bugs or deficiencies in the software.
· Research issues dealing with third party software.
· Follow a standard set of procedures and methods when ...
Entry level position providing pre sales technical support in the designated geography of responsibility. Provide support to Check Point Channel/Account Managers and strategic Check Point Customers, developing POC's & architecting revenue generating services in order to influence sales. Conduct technical meetings with customers and partners to highlight our products and solutions. Perform design work for partners and resellers. Conduct technical pilots and competitive reviews.
• BS/MS Degree ...
We are currently seeking a desktop support professional for a contract to permanent position. In this position you will be working on a small IT team supporting mostly remote employees. The right candidate should be comfortable with all recent Windows versions, general PC/laptop/tablet troubleshooting, and supporting mobile devices.
The ideal candidate will have 1-5 years experience in a desktop support or help desk position.
Part of our 24/7 customer support center
Responsible for resolving Internal & Customer support requests and inquiries.
Remote and on-site troubleshooting of software applications and hardware
Provide rapid resolution to technical issues
Leverage support of other members of the tech support team as needed
Communicate status and resolution of issues
Update help desk requests in a timely manner
On rotation for “on-call” duties to respond to 24/7 customers
Skilled with Oracle / SQL
Help Desk/Network Administrator
Location: Salem, NH
ioMosaic is looking for a hands-on, detail-oriented and responsive Help Desk/Network Administrator to support the information technology systems for our rapidly growing company. The ideal candidate will report to our Senior Partner of Enterprise Solutions and will maintain and administer ioMosaic’s computer networks as well as provide IT support to staff in all three of our office locations and to those staff working at client sites.
This is a ...
Help Desk Support Technician II - Boston, MA * 33323
3-5 years of professional experience supporting the following:
MS Office 2013.
Hardware Break/Fix (Dell Desktop/Laptop Hardware) - Warranty Certification Preferred (not required)
IMAC Support for Desktop/Laptops
Patch Cable Mgmt (Servers, Desktops, & Phones)
Liase with 3rd Party Vendors
End user Data Management
Rack Mount Switches and other related equipment as needed (Physical Labor, not technical)
Asset Mgmt ...
~~The Sr. Systems Administrator will be working with Windows and Linux operating systems in an enterprise corporate environment to support BackOffice services. Lead support administrator for Microsoft Active Directory environment, Exchange 2010, and Backup systems. This person is responsible for evaluating and installing patches and resolving hardware and software related problems under minimal supervision. In addition, this person will work with other staff members, peers and business partners on ...
Jan 14 -
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