The Service Desk Analyst is a critical position with the organization. The focus for this role is to provide Tier 1 IT support to our user base both in our Headquarters office in Boston as well as 26 field offices across the US, with a primary focus of responding to the day to day needs of our internal customers. This position reports to the Director of Services and Support located at our client’s Headquarters in Boston.
The successful candidate will have broad support services, as well as ...
As a Tier 1 Service Desk Analyst you are responsible for providing support for basic incident resolution and requests reported to the Service Desk. You will support technologies that will help us deliver world class service to our clients. Your passion for technology is balanced by your understanding of processes and procedures, and how they relate to small business. As part of the team, you will share and communicate ideas and knowledge to all members of our organization.
Financial Services Company in Boston.
MUST have recent experience in a large financial services environment. A stable work history is required.
Keys to this Position
1. A strong, very professional Desktop Support person. This individual will support the Investor team so they must have outstanding customer service skills.
2. Must be hands on with the following technologies: Microsoft Office Suite 2010, Windows 7 Operating System, Mobile platforms (iPhones, iPads, etc.), Avaya phone system, ...
Please apply online at: https://jobs-intersystems.icims.com/jobs/3111/help-desk-specialist---technical-services/job
InterSystems develops advanced software technologies that enable breakthroughs. With a passion for excellence and a focus on client success, InterSystems provides data management, strategic interoperability, and analytics platforms used in healthcare, financial services, government, and other industries. In selected countries, InterSystems also offers unified healthcare ...
This full time Systems Engineer career is a great opportunity to join a fast growing skilled team of professionals committed to providing the best support, solutions and service to their clients. This position provides significant variety with clients and type of work, as well as exposure to the latest technology. The Systems Engineer will act as a technical resource to our Technicians and Network Engineers. The Systems Engineer must be familiar with a wide range of technologies and their ...
This position is responsible for ensuring an outstanding level of customer service by providing direct IT support to Bank staff.
Work within the Bank community to promote excellent customer service, effective response times and provide expert insights into general support issues. Enforce quality of service guidelines for dealing with customers, completing services, and overall customer satisfaction.
Computer/Printer/TV/Network service repair technician- Boston
Computer Hardware Specialist/software Install/implementation/POS install Technician-- Independent Contractor-- Compensated By Per Call Rate --- Rate based on mileage incurred per call-- Multiple rates
ASM COMPUTER CONSULTING, INC. is seeking contractors, small businesses, to assume steady flow of call volume as Field Service Technicians immediately. Warranty Repair Technicians would be responsible for simple hardware replacement and ...
Oversee and manage IT Help Desk operations, supervising a team of 5 technicians
Responsible for identifying and resolving issues related to facility(ies) computer, phone, network, and other low voltage systems
Manage and implement assigned projects
Hands on Manager, works on and with Tech Support staff to meet service levels on help desk tickets
Manage local Tech Support staff with focus on customer service
Requires a bachelor's degree or 3 years of progressive IT ...
We're a growing MSP / IT Consultancy targeting small and medium size businesses in MA. Our clients rely on our team for all aspects of IT, from network installation to ongoing support. The reason our clients stay with us, technical skills aside, is the personal approach we take. They know us and we know them on a first name basis.
This job is part firefighting and part construction. Anyone who argues that Help Desk isn't firefighting has never spent a minute on a phone with an end user. And who can ...
The Director, Technology Infrastructure & IT is responsible for providing technology leadership to the business and to the IT organization in the planning and strategy, architecture, deployment, management and operation of essential IT operations, including; network infrastructure, cloud computing, data center operations, disaster recovery, security, telecommunications, vendor management and help desk/end user support. The Director, Technology Infrastructure & IT is also responsible for the ...
The primary role of the Help Desk Technician/MSTposition is to provide remote monitoring and telephone support to our clients. The Help Desk Technician/MST will be fluent in the use of Managed Services Tools and be capable of deploying tools to proactively monitor and remediate client networks. The Help Desk Technician/MST will work primarily “in-house” and be capable of solving desktop and network issues within his/her capabilities. Troubleshooting beyond the capabilities of the ...
Become part of an exciting company that’s enabling digital marketers to optimize their web and mobile site performance with unprecedented ease. The leader in its space, this next-generation SaaS platform is used by the world's largest and best-known websites, including Walmart.com, Staples, Target, Expedia, 1-800 Contacts, Overstock.com, TiVo, and Urban Outfitters among others.
The System Administrator sits at the heart of the technology platform, owning the day-to-day ...
The Front End Developer (FED) is responsible for producing standards-compliant sites and web applications crafted with XHTML. Your knowledge of POSH, Web Standards, web accessibility, markup languages, scripting, basic graphic design, and communication skills will be used to assemble websites, CMS templates, application interfaces for ISITE Clients.
Essential Job Functions:
•Build highly responsive front end web applications using the latest techniques amongst a team of ...
Helpdesk Coordinator - Inbound Technician
The "Help Desk Coordinator / Inbound Technician" is a critical front line position for our fast growing customer centric organization. We are looking for an individual who has good personal and customer service skills with a team oriented attitude and laid back attitude to join one of the fastest growing IT companies in New England.
We pride ourselves in being able to maintain a team oriented environment with a "zen like" atmosphere that is fun, relaxed and ...
Design Communications Ltd. is a custom manufacturer of architectural products, including signage and other specialty elements.
DCL is currently seeking a qualified candidate to join our IT team in Boston as a Help Desk Technician.
Here at DCL we are a small shop that is leveraging the “large enterprise” technologies of the day to drive business. Therefore we need to support it all - Virtualization, Data Warehousing, Application Delivery, Front End Support, Desktop Support, WAN and LAN networking ...
Dental IT Solutions is a growing IT company that is looking for a new capable team player.
This is a full-time position as a IT Help Desk/Technician. The ideal individual will have previously worked for a Managed Services Provider, IT services company, or in a computer IT support role. This individual will handle tickets as they come in, handle calls, and perform on-site calls as needed as well as run a small shop dealing with hardware and software for clients. ...
For our client, a company specialized in web and mobile site optimization we are looking for system administrator who will have the following responsibilities:
Day-to-day management of systems in all of our production environments: multi-datacenter SAAS, on customer-site solutions, and internal development and operations environments
Perform planned and unplanned maintenance procedures, including software upgrades and patches.
Serve as 2nd-level escalation path between Help Desk and systems ...
Jul 9 -
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