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  1. Sr Customer Support Analyst

    Works as a customer analyst providing support to both the customer and Field Service organization. Delivers a high quality and consistently positive customer experience using required standards. This includes review of the customer information from the customer and or the Field Engineer in order to determine the best course of action to resolve the issue. Unfailing follow up until agreed upon resolution for all assigned incidents that each individual is responsible for. ESSENTIAL DUTIES AND ...

  2. Project Manager with IT and Clinical Systems support application exper

    our client in cambridge, MA is looking for a Project Manager with IT and Clinical Systems support application experience. If interested, please apply to this ad or send your resume and contact details with the job # and job title in the subject line to [email removed] Develop and manage IT project workstreams including project plans and related collateral over the project life cycle associated with: packaged software solution deployments and software and hardware upgrades of systems supporting ...

  3. Lead Support Analyst

      Hello,   My name is Shannon and I represent The Fountain Group.  We are a national staffing firm and are currently seeking Lead Support Analyst a prominent client of ours.  This position is located in Des Weston,MA Details for the positions are as follows:   Job Description:   • Work collaboratively with technical staff, Biogen Idec Product Managers, Business Information Managers and affiliate countries • Manage client expectations correctly and be able to work to resolve conflicts when needed ...

  4. Support Analyst

    My name is Jessica, and I represent The Fountain Group.  We are a national staffing firm and are currently seeking a   Support Analyst for a prominent client of ours.  This position is located Orange, CA. Details for the positions are as follows: Job Description/Requirements: Specific Responsibilities: • Provide mobile applications support and technical issue resolution for global affiliates and their agencies • Proactively plan & coordinate testing and validation for vendor software releases and ...

  5. Technical Support Analyst III (copy 3)

    GoAhead Solutions has an immediate need for a Technical Support Analyst III in Boston, MA. This would be a full-time opportunity. Job Description: -The Technical Support Analyst III is primarily responsible for the efficient and accurate support and maintenance of systems and applications used at Company Bank. This role is part of the field services team which focuses on the direct face-to-face interaction with the business and delivery of technical solutions for all production systems bank-wide. ...

  6. Sr. Support Analyst

     My name is Paige, and I represent The Fountain Group.  We are a national staffing firm and are currently seeking a candidate for a Sr. Support Analyst for a prominent client of ours.  This position is located in Cambridge, MA.  Details for the positions are as follows: ·         Provide functional and technical support for global regulatory publishing and submission applications such as Insight Publish 5.0, Webtop/Documentum 6.5. ·         Troubleshoot and resolve technical problems encountered by ...

  7. Desktop Support

    Industry-leading provider of business information solutions is seeking an energetic entry level desktop support technician.  This person will act as a problem-solver to the end-user community by responding to calls to the Help Desk. Some responsibilities may include installation, upgrades and support of software and hardware.    Responsibilities: Troubleshoot and provide support to all users Specialize in desktop application software support including all areas of user support including PCs, printers ...

  8. GW-Java Technical Analyst to perform 3rd level product support

    Good afternoon,   Our Client is looking for a Java Technical Analyst performing 3rd level Product Support for a new 6 Months+ Position  located in Boston, MA with the following:   Ideal Candidate will have experience in a Pharmaceutical environment (BMS, Pfizer, J&J, Novartis, Merck, etc.). The Client is looking for a technical resource who at minimum has Linux and Java development experience and great troubleshooting/communication skills. The resource needs to have support for a commercial, ...

  9. IT Help Desk Phone  Support

    Long term 1099 contract off Rte 2 near Fitchburg. Rate is in the upper 20's/hour US Citizenship is required. Our Cliennt is looking for IT Helpdesk phone support Previous proven Helpdesk/Customer Service experience required Windows XP and Office 2007 required Corporate iPhone with corp email sync very desirable WEB applications, Oracle Applications, BaaN Applications and Oracle EBS Application for customer support helpful. HEAT software experience desirable. All support is via telephone. Must be ...

  10. Desktop Support - Raynham, MA - 30685

    Desktop Support - Raynham, MA - 30685 Raynham, MA Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Determines and recommends which products or services best fit the customers' ...

  11. Windows Desk-side Support Tech – Andover, MA * CAM051713

    Windows Desk-side Support Tech – Andover, MA * CAM051713 Andover, MA Looking for strong WINDOWS desk-side support technician MUST have great customer service skills and able to work on their own since this is a single person site Technician will be part of a larger team so they won’t be alone virtually, but do need them to be mature enough and responsible enough to be able to work on their own Need to have recent experience supporting WINDOWS OS platforms in a business environment Need to have at ...

  12. mobile device technical support analyst (iphone, blackberry, ipad)

    our client in Weston, MA is looking for a Mobile Device Support Analyst. This is a consulting position. If interested, please apply to this ad Description: Help support the Mobile Device team support BIIB’s customer base. Using portal system, help ordering of blackberry’s iPhone’s, iPads and mobile broadband cards as well as cell phones and beepers. Troubleshoot issues with setting up new mail accounts by resetting passwords on our BES system, resolve accounting and port issues with mobile ...

  13. Web Shop Support Analyst - Beverly, MA

    The Web Functional Analysts primary responsibilities to support and monitor the operation and functionality of the PetEdge web sites.  This is not a developer position but technical skills and a knowledge of web sites is required for researching issues and working with developers on projects. Essential Job Functions/Responsibilities: ·         Responsible for the design, development, unit testing, deployment and maintenance of all applications ·         Acts with limited guidance to translate ...

  14. Software Support Quality Assurance Specialist

     Responsibilities:   Provide technical service to our clients in support of proprietary software applications on a daily basis.  Provide short-term issue resolution and coordinate/schedule the delivery of long-term resolution for each case.  Maintain/track/update client issues using a Ticketing software application, providing updated data to Marketing and Software Development teams.  Provide weekly reports to Management personnel with updated data on outstanding client issues.   Coordinate the ...

  15. Application Support Analyst

    Our insurance industry client in Boston, MA is seeking an Application Support Analyst to provide first line IT and project management support for the Risk Management / Modeling group of a global P&C insurance company. This is a fulltime/perm position with our client. The person in this position will be responsible for the day-to-day IT support of systems, software, databases and application design and will work closely with company IT staff to ensure compliance as it relates to IT infrastructure and ...

  16. Application Support Analyst (SQL DBA)

      Job Summary: A great insurance company is for an Application Support Analyst to provide first line IT and project management support for the Risk Management / Modeling group. The person in this position will be responsible for the day-to-day IT support of systems, software, databases and application design and will work closely with company IT staff to ensure compliance as it relates to IT infrastructure and requirements. Job Duties: Provide front line helpdesk response ...

  17. Support Advisor

    Please apply online at: http://www.intersystems.com/employment/index.html Overview: InterSystems seeks entry level and experienced candidates who are creative, motivated, and energetic problem-solvers to join a group of experts working with a broad range of new and advanced technology. As a member of a worldwide team, you will develop your technical, professional, and personal skills, within an environment of teamwork, cooperation, and fun. You will help developers from our technology partners ...

  18. IT Desktop Support Contractor MA EOL

    Duration: Through July 31, 2013 Hours per week: 40 Closes: May 2, 2013 Job No.:  IT Desktop Support Contractor - FY13 EOL 555 Worksite Location: Boston, MA Description: Installs, analyzes, repairs, and supports personal computers/laptops/tablets, desktop software, peripheral devices, and other network equipment.  Evaluates trouble reports and works with IT personnel and vendors to solve user problems in the most efficient manner possible.    DETAILED STATEMENT OF DUTIES AND RESPONSIBILITIES   ...

  19. Technical Support Analyst III (copy 2)

    GoAhead Solutions has an immediate need for a Technical Support Analyst III in Boston, MA. This would be a full-time opportunity. Job Description: -The Technical Support Analyst III is primarily responsible for the efficient and accurate support and maintenance of systems and applications used at Company Bank. This role is part of the field services team which focuses on the direct face-to-face interaction with the business and delivery of technical solutions for all production systems bank-wide. ...

  20. Support and Deployment Software Engineer

    Tarmin is an IBM Global Strategic Partner and one of the most exciting start-up companies in IT!  Our GridBank product is an enterprise software solution suite for storing, controlling, and understanding unstructured data.  It is fully scalable for the largest “Big Data” environments and cloud-enabled in ways no competing product can equal. A Tarmin Deployment Engineer is the single point of technical leadership for our customers and resellers in deploying and enjoying the full range of benefits ...